Frequently asked questions
What is a custom human urn?
A custom human urn is a personalized memorial urn designed to honor an individual after cremation. CustomUrn offers ceramic human urns that can be personalized with photographs, patterns, inscriptions, or other selected details.
Can I personalize a human urn with a photo?
Yes. Selected CustomUrn designs can incorporate a personal photograph as part of the customization. The available personalization options depend on the specific urn design.
What types of custom human urns are available?
CustomUrn offers personalized ceramic urns for individual memorials as well as companion urn designs intended to honor two people. Customization options vary by product.
Are CustomUrn human urns made from ceramic?
Yes. Ceramic is the primary material used for the custom human urn collection. Individual designs may have different decorative or personalization elements.
How long does production and shipping take?
Each personalized urn is made to order. The usual timeline is:
- Production time: 2–5 business days
- Shipping time: 6–9business days
Tracking information will be provided once your order has been shipped.
Can I add a name or memorial date to a human urn?
Yes. Selected designs allow personalization such as a name, date, inscription, or other memorial text. The available options depend on the individual product.
What is a companion urn?
A companion urn is designed to memorialize two people together. CustomUrn offers companion ceramic urn designs created for couples or family members who wish to keep their cremated remains together.
What is the difference between a custom urn and an engraved urn?
A custom urn may involve personalized imagery, patterns, photographs, or other design elements, while an engraved urn specifically refers to personalization created through engraving. The available customization method depends on the selected design.
How do I choose the right custom urn for an adult?
Consider whether the urn is for one person or two, the preferred material and design, the type of personalization desired, and the intended memorial style. CustomUrn provides individual product details to help customers choose the appropriate design.
What should I do if my item arrives damaged?
Please contact us at info@customurn.net within 7 days of receiving your order.
Please include:
- Your order number
- Clear photos of the damaged item
- Photos of the packaging
We will review your request and assist you as quickly as possible.