Shipping policy
Shipping Policy
Thank you for choosing our handcrafted memorial urns. Each piece is made to order with care and attention to detail.
Order Processing & Delivery Time
All products are custom-made. The fulfillment timeline includes both production and shipping:
- Production Time: 6–7 business days
- Shipping Time: 8–14 business days
- Total Delivery Time: 14–21 business days
Please note that production begins after your order is confirmed.
International Shipping (Available Countries)
We currently ship to the following countries:
- Canada
- United Kingdom
- Australia
- New Zealand
- Mexico
A flat shipping fee of $16.99 USD applies to all international orders.
If your country is not listed above, we currently do not support shipping to your location.
Tracking Information
- All orders include tracking
- A shipping confirmation email with tracking details will be sent once your order has been dispatched
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Customs, Duties & Taxes
For international orders:
- Import duties, taxes, and customs fees may apply and are the responsibility of the customer
- Delivery may be delayed due to customs processing, which is outside our control
Delays & Exceptions
While we strive to meet the estimated delivery timeframe, delays may occur due to:
- High order volume
- Carrier delays
- Customs clearance procedures
We appreciate your understanding, as each item is individually handcrafted.
Incorrect Address & Delivery Issues
- Please ensure your shipping address is accurate at checkout
- We are not responsible for orders lost due to incorrect or incomplete addresses
Contact Us
If you have any questions regarding shipping, please contact us:
- Email: info@customurn.net
- Response time: within 24–48 hours