Shipping policy

Last Updated: August 4, 2026

Thank you for choosing Customurn.

At Customurn, we create personalized memorial urns and keepsake products designed to preserve meaningful memories. Each product is carefully prepared and customized according to your submitted details.

Currently, Customurn ships exclusively to customers within the United States.

Order Processing Time

After your order is successfully placed, our team will review and process your order within:

24 hours

During this process, we confirm your order details, customization requirements, and any uploaded information to ensure accuracy before production begins.

Custom Production Time

Because each Customurn product is individually personalized, additional time is required for production.

Our estimated production time is:

2–5 business days

Production begins after all customization details have been confirmed.

Please ensure that all information provided during checkout, including names, dates, messages, and images (if applicable), is accurate before submitting your order.

Shipping Time

After your personalized product has been completed, it will be carefully packaged and shipped.

Estimated shipping time within the United States:

6–9 business days

Shipping times may vary slightly depending on the destination, carrier processing, weather conditions, and other circumstances outside of our control.