Payment Policy

Accepted Payment Methods

We offer secure and convenient payment options through Shopify Payments, allowing customers to complete purchases with confidence.

We currently accept the following major credit and debit cards:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

  • JCB

In addition, we may support other regionally available payment methods enabled by Shopify Payments, depending on your location and device.

All payments are processed in USD unless otherwise stated.

Shopify Payments Security

All transactions on our website are processed via Shopify Payments, a PCI DSS–compliant payment gateway that meets the highest industry standards for security and data protection.

  • Payment information is encrypted and securely transmitted

  • We do not store your full credit card details on our servers

  • Transactions are monitored to help prevent fraud and unauthorized use

Your privacy and security are treated with the utmost respect at every step of checkout.

Order Confirmation & Authorization

  • Once your payment is successfully authorized, you will receive an order confirmation email

  • For custom or personalized urns, payment must be completed in full before production begins

  • Orders will not enter production until payment authorization is confirmed

Please ensure that your billing information is accurate to avoid processing delays.

Taxes & Fees

  • Applicable sales tax will be calculated and displayed at checkout, based on your shipping address and local regulations

  • We do not charge additional payment handling fees for credit card transactions

Any customs duties or import taxes (if applicable) are the responsibility of the customer.

Payment Issues & Declines

If your payment is declined, please consider the following steps:

  • Verify your card details and billing address

  • Contact your card issuer or bank for authorization

  • Try an alternative accepted payment method

If you continue to experience issues, please contact us and we will assist you promptly.

Currency & International Payments

  • Prices are displayed and charged in USD unless otherwise specified

  • International customers are welcome; exchange rates and foreign transaction fees are determined by your card issuer

Contact

If you have any questions regarding payments, billing, or checkout security, please contact us at:

Email: info@customurn.net
Business Hours: [9:00 AM to 9:00 PM]

We are committed to providing a respectful, transparent, and secure purchasing experience—especially for items of personal and emotional significance.