Find quick answers about custom dog and cat urns, personalized human memorial urns, 3D photo crystals, and order support. Product options, capacity, and materials vary by design; always check your selected product page for exact specifications.
Jump to: Custom Dog Urns | Custom Cat Urns | Personalized Human Urns | Personalized 3D Crystals | Orders, Shipping & Support
Custom Dog Urns
Explore our Custom Dog Urns collection.
Can I customize a dog urn from my dog's photo?
Yes. On photo-based designs, our artists use your dog's photos as references for coat color, markings, ears, muzzle, and expression. Each handcrafted piece is unique, so minor artistic variations may occur.
What photos should I upload for a personalized dog urn?
Choose clear, well-lit images that show your dog's face and distinctive features. A front-facing photo is a great starting point; additional side views can help show markings and body shape.
Are your ceramic dog urns hand-painted?
Our handcrafted ceramic dog urn designs feature individually painted details. The product page shows which customization options and finishes are available for the design you choose.
How do I choose the right dog urn size?
As a general planning guideline, allow approximately one cubic inch of capacity per pound of your dog's body weight before cremation. Actual ash volume varies, so compare the product's listed capacity with the amount returned by your cremation provider.
Can I add my dog's name or memorial dates?
Selected designs allow names, memorial dates, or other personal details. Review the customization fields on your chosen product page and double-check spelling before ordering.
Custom Cat Urns
Explore our Custom Cat Urns collection.
Can I create a custom cat urn from my cat's photo?
Yes. Our photo-inspired designs use your cat's images to capture familiar features such as fur patterns, facial markings, eyes, ears, and expression. Each handmade piece may have small artistic variations.
What photos work best for a personalized cat urn?
Upload clear, well-lit photos of your cat's face and coat. A front-facing image helps with facial details, while additional views can show unique markings, coloring, and posture.
Are your personalized cat urns hand-painted?
Our handcrafted ceramic cat urn designs include individually painted details inspired by your cat. Check the selected product page for its exact design and personalization options.
How do I choose the right size for my cat's ashes?
As a general guideline, plan for approximately one cubic inch of capacity per pound of body weight before cremation. Confirm the actual amount of ashes with your cremation provider and check the selected urn's capacity.
Can I personalize the urn with my cat's name and dates?
Selected cat urns offer names, memorial dates, or a short message. Available options depend on the product, so review its customization fields before checkout.
Personalized Human Urns
Explore our Personalized Human Urns collection.
Can I personalize a human urn with a photograph?
Yes. Selected CustomUrn designs can include a favorite portrait or family photograph, along with available names, dates, or inscriptions. Choose a clear photo and review the product's personalization options.
How do I choose the right urn size for adult ashes?
Urn capacity is usually measured in cubic inches. A common planning guideline is approximately one cubic inch per pound of body weight before cremation, but actual ash volume can vary. Check the specific urn's listed capacity and ask your cremation provider if unsure.
What is a companion urn?
A companion urn honors two people together, such as spouses or parents. Capacity differs by design: some urns are made for full cremated remains, while smaller keepsake designs are for partial ashes. Always verify the product's capacity before ordering.
Can I add names, memorial dates, or a personal message?
Selected designs offer personalized names, dates, photos, or inscriptions. Check the fields available on the chosen product and carefully review all details before submitting your order.
Are all CustomUrn human urns made from the same material?
No. Materials, finishes, dimensions, and capacity vary by design. Please check the individual product description for the exact specifications and care information.
Personalized 3D Crystals
Explore our Personalized 3D Crystals collection.
How is my photo turned into a personalized 3D crystal?
Your uploaded image is prepared for laser engraving inside the crystal rather than printed on its outer surface. The final dimensional effect depends on the photo, crystal size, and selected design.
What photo works best for 3D crystal engraving?
A clear, high-resolution original photo with good lighting works best. Make sure faces and important details are visible; avoid blurry screenshots, strong shadows, and heavy filters.
Can I include more than one person or pet?
Yes, depending on the crystal's shape and size. Couples, families, individuals, and pets can be featured. For larger groups, select a size that gives each subject enough room.
What crystal shapes can I choose from?
Available designs may include rectangular, square, cube, heart-shaped, and other shapes. Check the current collection and individual product options for sizes and available customization.
Does the crystal come with an LED light base?
An LED base may be included or offered as an option, depending on the selected crystal. Please check the specific product listing before ordering.
Orders, Shipping & Support
How long does a personalized order take?
Our Shipping Policy currently estimates up to 24 hours for order processing, 2–5 business days for custom production, and 6–9 business days for shipping within the United States. The estimated total is 8–14 business days; these are not guaranteed delivery dates.
Can I cancel my order?
Under our current Refund Policy, you can request cancellation for a full refund within 24 hours of placing your order. After 24 hours, a personalized order cannot be cancelled for a change of mind.
What if my item arrives damaged or has a production error?
Please contact info@customurn.net within 30 days of receiving your order. Include your order number, clear photos of the issue, and packaging photos if shipping damage occurred. We will review eligible requests under our Refund Policy.
Can I return a personalized item if I change my mind?
Our products are made to order, so returns for change of mind are not accepted. Please check your selected size, uploaded photo, and personalization details before checkout. Confirmed defects are handled under our Refund Policy.
How can I contact CustomUrn about my order?
Email info@customurn.net with your order number and a brief description of your question. For product concerns, clear photos help our support team review the issue.
Still have a question? Contact info@customurn.net or read our Shipping Policy and Refund Policy.