Frequently asked questions
Are your memorial urns customizable?
Yes. All our memorial urns aremade to order and personalized. Custom options may include names, dates, inscriptions, or artwork based on the information you provide.
Can I return a personalized urn?
Because our products are customized, wedo not accept returns for change of mind. Returns are acceptedonly if the item arrives damaged or has a serious defect, in accordance with our Refund Policy.
How long do I have to request a return?
You must submit a return requestwithin 30 days of receiving your item. Items returned without prior approval cannot be accepted.
How long does production and shipping take?
Production time varies by product and is shown on the product page. Shipping time beginsafter production is completed. Delivery takes10-17 daysfrom order confirmation to customer receipt.,Tracking information will be provided once your order ships.
Are your urns durable and stable?
Yes. We usedurable, stable materials, and every item is inspected before shipping to ensure long-term reliability.
What should I do if my item arrives damaged?
Please contact us within48 hours of deliveryatinfo@customurn.netwith photos of the item and packaging so we can assist you promptly.