Terms of service

Terms of Service

Last updated: December 19, 2025

This website is operated by CustomUrn. Throughout the site, the terms “we”, “us”, and “our” refer to CustomUrn. CustomUrn offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site.

Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions, you may not access the website or use any services.

Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction, or that you have given consent for any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your use of the Service.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time, subject to applicable law.

You understand that your content (excluding credit card information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer through secure payment gateways.

Accuracy, Completeness & Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information.

Products & Custom Orders

Our products are custom-made and personalized memorial items.

By placing an order, you acknowledge and agree that:

All personalization details submitted at checkout are the sole responsibility of the customer
Once production has begun, custom orders cannot be modified or canceled
Minor variations in color, texture, finish, or grain may occur due to the handcrafted or custom nature of production and do not constitute defects

Please review all order details carefully before completing your purchase.

Pricing & Modifications to the Service

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue any product or service at any time without notice. We shall not be liable for any modification, price change, suspension, or discontinuance.

Billing & Account Information

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per order or per customer.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.

Payments

Payments are processed securely through Shopify Payments. Accepted payment methods may vary by location and device.

By submitting payment information, you represent and warrant that you are authorized to use the selected payment method.

Shipping & Delivery

Shipping timelines provided at checkout are estimates only.

We are not responsible for delays caused by carriers, customs processing, force majeure events, or incorrect shipping information provided by the customer.

Risk of loss passes to the customer upon delivery.

Returns & Refunds

Our Refund Policy is incorporated into these Terms.

Due to the personalized nature of our products, returns and refunds are limited to cases of verified shipping damage or serious manufacturing defects, as outlined in our Refund Policy.

Please review the Refund Policy carefully before placing an order.

Optional Tools & Third-Party Services

We may provide access to third-party tools or services which we neither monitor nor control.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties of any kind.

User Comments, Feedback & Submissions

If you submit comments, feedback, reviews, or other content, you grant us the right to use, edit, copy, publish, and distribute such content without restriction, unless prohibited by law.

We reserve the right to remove content that violates these Terms or applicable laws.

Intellectual Property

All content on this site, including text, images, designs, logos, and graphics, is the property of CustomUrn or its licensors and is protected by applicable intellectual property laws.

Unauthorized use of any content is prohibited.

Prohibited Uses

You are prohibited from using the site or its content for unlawful purposes, to violate any regulations, to infringe intellectual property rights, to submit false or misleading information, or to interfere with the security features of the Service.

Disclaimer of Warranties; Limitation of Liability

The Service and all products are provided “as is” and “as available”, except as expressly stated.

To the fullest extent permitted by law, CustomUrn shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Service or products.

Our total liability shall not exceed the amount paid for the product in question.

Indemnification

You agree to indemnify, defend, and hold harmless CustomUrn from any claim arising out of your breach of these Terms or violation of any law or third-party rights.

Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.

Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the Service constitutes acceptance of those changes.